Privacy Policy

1. Introduction

ARQYN ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our drawing preflight tool and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and email address (for account creation and communication)
• Payment information (processed securely by Stripe - we do not store card details)
• Professional information (company name, role)

2.2 Usage Data

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Usage statistics (features used, drawings analyzed)
• Device information (operating system, device type)

2.3 Drawing Files

PDF drawings you upload for analysis are stored securely and are strictly private to your studio. Files are encrypted at rest and in transit.

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process your transactions and manage your subscription
• Analyze drawings for coordination gaps and building regulation compliance
• Send service updates, security alerts, and support messages
• Improve our AI models and service features
• Comply with legal obligations

3.1 Lawful Basis for Processing

Under UK GDPR Article 6, we process your personal data on the following lawful bases:

• Contract: Processing your account, subscription, and drawings is necessary to perform our contract with you
• Legitimate Interests: We use anonymized, aggregated data to improve our AI models and service (your interests do not override this use)
• Legal Obligation: We process data to comply with tax, accounting, and legal requirements
• Consent: For optional marketing communications, where you have explicitly opted in

3.2 Requirement to Provide Personal Data

Providing your name, email address, and payment information is a contractual requirement to use ARQYN. Without this information, we cannot create your account, process your subscription, or provide our drawing analysis service. Providing professional information (company name, role) is voluntary but helps us improve your experience.

4. Data Sharing and Disclosure

We share your information only in the following circumstances:

4.1 Service Providers

• Stripe (payment processing)
• OpenAI (AI analysis - anonymized data only)
• Google Cloud Storage (file storage)
• Resend (email notifications)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

4.3 Studio Isolation

Your data is strictly isolated within your studio. We never share your drawings, issues, or project data with other users or studios.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services.

If you request account deletion, we immediately anonymize all personal identifiable information (names, emails, profile data) and cancel your subscription. Project and drawing data is scheduled for permanent removal, with full deletion completed within 90 days.

6. Your Rights (UK GDPR)

You have the right to:

• Access - Request a copy of your personal data
• Rectification - Correct inaccurate or incomplete data
• Erasure - Request deletion of your personal data ("right to be forgotten")
• Restrict Processing - Limit how we use your data
• Data Portability - Receive your data in a machine-readable format
• Object - Object to processing of your personal data
• Withdraw Consent - Withdraw consent at any time (where applicable)

To exercise these rights, contact us at privacy@arqyn.app

7. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure adequate safeguards are in place through Standard Contractual Clauses or other approved mechanisms.

9. Cookies and Tracking

We use only essential cookies for authentication and session management. These cookies are necessary for the service to function and cannot be disabled. We do not use tracking or analytics cookies.

10. Children's Privacy

Our service is not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

12. Contact Us

For privacy-related questions or to exercise your rights:

13. Automated Decision-Making and AI

Our AI analyzes your architectural drawings to detect potential issues, but all findings are presented to you as recommendations only. We do not use automated decision-making with legal or similarly significant effects. You retain full control over all decisions regarding your drawings and projects.

The AI uses pattern recognition and UK Building Regulations analysis to provide guidance, but final decisions remain with you as the professional architect.

14. Complaints Process

If you have concerns about how we handle your personal data:

1. Contact us at privacy@arqyn.app - we will acknowledge your complaint within 30 days
2. We will investigate and respond to your complaint without undue delay
3. If unsatisfied with our response, you have the right to lodge a complaint with the ICO