Terms of Service

1. Agreement to Terms

By accessing or using ARQYN ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms are governed by the laws of England and Wales.

2. Description of Service

ARQYN is an AI-powered drawing preflight tool for architects. We provide:

• Automated detection of coordination gaps and errors in architectural drawings
• UK Building Regulations compliance checking
• Risk scoring and cost impact analysis
• Interactive reports and colour-coded PDF drawings
• Team collaboration and issue tracking

3. Account Registration

To use ARQYN, you must:

• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Be at least 18 years old
• Represent a legitimate business or professional entity
• Accept responsibility for all activities under your account

4. Subscription Plans and Payment

4.1 Subscription Tiers

We offer three subscription tiers with both monthly and annual billing options:

• Bronze: £9/month or £90/year - 5 drawing checks
• Silver: £24/month or £240/year - 20 drawing checks (Most Popular)
• Gold: £129/month or £1,290/year - 100 drawing checks (Architecture Studio)

Annual subscriptions save you 2 months compared to monthly billing.

4.2 Billing and Renewal

• Subscriptions automatically renew (monthly or annually) unless canceled
• Payments are processed securely via Stripe
• Prices are in GBP and exclude applicable VAT - VAT will be added at checkout where applicable
• Price changes will be communicated 30 days in advance
• Your subscription rate remains locked for the duration of your subscription
• We will send renewal reminders via email before each billing cycle

4.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or Stripe Customer Portal. Your subscription will remain active until the end of your current billing period. We do not provide refunds for partial months or unused drawing checks.

14-Day Cooling-Off Right: For new subscriptions, you have 14 days to cancel for a full refund, minus any value for services already provided if you have used the service.

Easy Cancellation: You can cancel online at any time without needing to contact us - simply visit your account settings or the Stripe Customer Portal.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Upload malicious content or attempt to compromise security
• Reverse engineer, decompile, or attempt to extract our source code
• Resell or redistribute our Service without authorization
• Use automated tools to access the Service beyond normal usage
• Upload drawings containing classified or confidential government information
• Impersonate another person or entity

6. Intellectual Property

6.1 Your Content

You retain all ownership rights to your drawings and project data. By uploading content, you grant us a limited license to process, analyze, and store your files solely to provide our Service.

6.2 Our Content

The Service, including all software, algorithms, reports, and AI models, is owned by ARQYN and protected by copyright and other intellectual property laws.

6.3 AI Training

We may use anonymized, aggregated data from your drawings to improve our AI models and service features. Individual drawings are never shared with third parties or other users.

7. Digital Content Quality (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, our digital content (the Service) must be:

• As described - Matches the features and capabilities advertised
• Of satisfactory quality - Free from significant bugs, secure, and reasonably durable
• Fit for purpose - Capable of performing the drawing analysis functions described

7.1 Your Remedies

If the Service does not meet these standards, you are entitled to:

• Repair or replacement - We will fix issues or provide alternative access within a reasonable time
• Price reduction or refund - If repair/replacement is impossible or unsuccessful

These statutory rights cannot be excluded and are in addition to any other rights you may have.

8. Limitation of Liability

9. Professional Responsibility

ARQYN assists in identifying potential issues but does not replace professional architectural review, building control approval, or statutory compliance checks. Users must:

• Verify all AI-generated findings independently
• Obtain necessary professional certifications and approvals
• Comply with all applicable building regulations and standards
• Maintain professional indemnity insurance

10. Data Security and Privacy

We implement industry-standard security measures to protect your data. However, you acknowledge that:

• No internet transmission is completely secure
• You are responsible for maintaining secure backups of your data
• We are not liable for unauthorized access resulting from your negligence

See our Privacy Policy for details on data handling.

11. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may temporarily suspend service for:

• Scheduled maintenance (with advance notice)
• Emergency repairs
• Security incidents
• Force majeure events

12. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay subscription fees
• Misuse the Service or compromise security

Upon termination, your data will be retained for 90 days before permanent deletion.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email 30 days in advance. Continued use of the Service after changes constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be resolved through:

• Good faith negotiation (first step)
• Mediation (if negotiation fails)
• Courts of England and Wales (final resort)

15. Complaints Handling

We are committed to providing excellent service. If you have a complaint:

1. Email us at info@arqyn.app with details of your concern
2. We will acknowledge your complaint within 30 days
3. We will investigate and provide a substantive response without undue delay
4. If you remain unsatisfied, you may seek independent dispute resolution or pursue legal remedies

For data protection complaints specifically, see our Privacy Policy for ICO contact details.

16. Contact Information